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Return & Exchange Policy
Exchanges
To be eligible for an exchange, your item must be unused and in the same condition that you received it. You have 7 calendar days to return an item from the date you received it.
In order to initiate an exchange, please contact our customer support, and we’ll be happy to assist you.
Refunds
Refunds will be only applicable for rare cases of factory defects. A request should be made within 2 days from the day you’ve received the item and should be returned within 7 days.
We will refund you the total cost plus the delivery charges.
Same as with exchanges, to request a refund, please contact our customer support, and we’ll be happy to assist you.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. If your return is approved, we will initiate a refund to your credit/debit card (or to your bank account if it’s COD).
You will receive the credit within 5-10 business days, depending on your card issuer’s policies/processing times.
If you have any questions, please feel free to contact us:
+94 76 179 7712
Email: care@ele.fashion
Or through our social media:
https://m.me/ele.trending
https://www.instagram.com/ele.trending/
Customer satisfaction is our utmost priority.